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Setup

  1. Go to Integrations in the macOS app
  2. Click Connect Slack
  3. Authorize the Bestmate app in your workspace

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Querying Twins

Mention the bot in any channel: 
@bestmate What's our deployment process?
The bot replies in a thread with the answer, sources, and confidence score.

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Channel-Twin Mapping

You can map specific channels to specific twins, so queries in that channel automatically target the right twin.

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Ingesting Conversations

The twin owner can capture Slack conversations into their KB: 
@bestmate ingest                    — captures the current thread
@bestmate ingest last 20            — grabs last 20 messages
@bestmate ingest --org              — saves as org-wide knowledge
@bestmate ingest --twin kaya        — targets a specific twin's KB

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What Gets Captured

  • All non-bot messages in the thread/channel
  • User names resolved from Slack profiles
  • Formatted as structured markdown with timestamps
  • Deduplicated — same thread won’t be ingested twice

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Escalations

When the twin can’t answer with confidence, it escalates. If you have Slack escalation notifications enabled, you’ll receive them as DMs.