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Setup

Connections → Slack → Connect in the macOS app, then authorize the Bestmate app in your workspace.

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Asking

Mention the bot in any channel:
It replies in a thread with the answer, its sources, and a confidence score. Channel → twin mapping lets you point a channel at a specific twin, so questions in #acme automatically go to the Acme twin without anyone naming it.

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Remembering things

The most useful command. Reply in a thread to the message worth keeping:
The type is parsed from what you write: This is how the knowledge that only ever lived in a Slack thread stops evaporating.

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Other commands

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Escalations

When confidence lands below 0.6, the default policy DMs the twin owner the question, the draft, and the sources — and tells the asker it’s checking rather than leaving them waiting. The owner’s answer relays back into the thread and is learned into the KB.

Escalations

The full policy and how to answer.

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Branding

One Bestmate Slack app is installed per workspace, but every outbound message posts under the twin’s own name and icon — AskKaya, AskAcme — using Slack’s chat:write.customize scope. Same app underneath, different visible bot per workspace.